Apple has introduced a service program specifically for iPhone 14 Plus units sold between April 10, 2023, and April 28, 2024, addressing a rare issue with the rear camera.
According to Apple, only a “very small percentage” of iPhone 14 Plus models are affected, where the device fails to display a preview on the rear camera, leaving some users unable to take photos or videos effectively.
It’s important to note that this issue is exclusive to the iPhone 14 Plus; other models in the lineup—such as the Apple iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max—are unaffected.
Users can verify if their device is impacted by visiting Apple’s support page and entering their iPhone’s serial number. This quick check will confirm if your phone qualifies for the free service.
The program provides coverage for three years from the original purchase date of the device. Apple will fix the camera issue free of charge, provided the phone has no additional damage that might affect the repair.
For those who already had the camera issue repaired independently, Apple offers a refund, though it’s likely only applicable if the repair was done by an Apple Authorized Service Provider.
Eligible users have several options to take advantage of this service. They can visit an Apple Authorized Service Provider, schedule an appointment at an Apple Store, or contact Apple Support to arrange a mail-in service. Apple will “verify” the device’s eligibility for service before proceeding with any repairs.
This program reflects Apple’s commitment to customer satisfaction, ensuring users with impacted devices can restore full functionality without additional cost. By offering multiple ways to access service, Apple aims to provide flexibility and convenience for its customers.
Apple’s new service program for the Apple iPhone 14 Plus rear camera issue offers a convenient, cost-free solution for affected users. By covering repairs for three years from the purchase date and providing multiple service options, Apple ensures that customers can resolve the issue smoothly and efficiently.
This initiative underlines Apple’s dedication to product quality and customer satisfaction, giving users peace of mind and restoring full camera functionality on eligible devices.
