Telecom regulator assesses fixed-line internet performance in major cities, including Gilgit-Baltistan, and directs operators to address service deficiencies.

ISLAMABAD: The Pakistan Telecommunication Authority (PTA) has conducted Quality of Service (QoS) surveys of fixed-line broadband services for the third quarter of 2026, assessing internet performance across major cities in Pakistan, including Gilgit-Baltistan.

The surveys aimed to evaluate Broadband Service Providers (BSPs) against prescribed quality standards and assess the internet experience delivered to consumers.

According to the PTA, network-end assessments covered key performance indicators, including network availability, jitter, latency, bandwidth utilisation and data throughput.

Meanwhile, user-end surveys examined broadband performance experienced directly by subscribers, providing a broader assessment of internet service quality.

The findings highlight operators’ compliance with prescribed QoS benchmarks and identify areas requiring improvement.

The regulator said operators found to have performance deficiencies were being directed to take appropriate corrective measures to resolve issues and improve service delivery.

The PTA reiterated its commitment to improving fixed-line broadband quality and ensuring a better internet experience for consumers across the country.

Detailed results of the third-quarter 2026 Quality of Service surveys have been published on the PTA’s official website for public information.

The assessment is part of the regulator’s ongoing efforts to monitor broadband operators and ensure compliance with established service quality standards.