Banking Ombudsman Pakistan disposed of 29,001 complaints during the first nine months of 2026, while receiving 33,625 new complaints, including 5,927 through the Prime Minister’s Portal.

KARACHI: The Banking Ombudsman Pakistan has decided cases involving Rs1.2 billion in favour of banking customers by disposing of 29,001 complaints during the first nine months of 2026.

According to a statement issued by the office, the Banking Ombudsman received 33,625 new complaints between January 1 and September 30, 2026. These included 5,927 complaints submitted through the Prime Minister’s Portal.

The figures highlight the volume of complaints handled by the institution in addressing grievances against banks and providing relief to customers.

Banking Ombudsman warns customers against fraud

Banking Ombudsman Pakistan Sirajuddin Aziz urged banking customers to protect their financial credentials amid the growing prevalence of fraudulent activities.

He advised customers not to disclose their account details or other sensitive financial information to third parties.

He also cautioned customers against clicking on links received on their mobile phones unless they had verified that the links originated from reliable and authentic sources.

Report suspicious calls and messages

Aziz advised customers who receive suspicious calls to contact their bank’s helpline immediately to report the matter.

He further urged them to report suspicious phone numbers and related incidents to the National Cyber Crime Investigation Agency (NCCIA).

The Banking Ombudsman emphasised the importance of vigilance and responsible handling of financial information to reduce the risk of fraud and protect banking customers from financial losses.