Majority complaints filed against large banks

Banking Mohtasib Pakistan on Tuesday said around 66 percent of banking complaints received during calendar year 2025 were filed against large-sized banks.

Banking Mohtasib Pakistan provided relief exceeding Rs1.87 billion to banking customers during calendar year 2025 by resolving 36,280 complaints against commercial banks.

Karachi, November 10, 2025 – The Banking Mohtasib (Ombudsman) of Pakistan has provided significant relief of Rs1.46 billion to banking customers by resolving more than 28,700 complaints during the first ten months of 2025, from January 1 to October 31.

Karachi, October 15, 2025 – Complaints related to online banking have witnessed a notable surge in Pakistan over the past few years, according to the Annual Report 2024 issued by the Banking Mohtasib of Pakistan.

Karachi, August 2, 2025 – Complaints against commercial banks have surged by 35% during the first half of the calendar year 2025, raising concerns about service quality and customer protection across the banking sector.

Karachi, April 26, 2025 – In a recent case, a serious miscalculation by a leading Bank caused a substantial financial loss to an exporter, highlighting the critical importance of accurate handling of export proceeds.

Karachi, April 23, 2025 – A major bank has come under scrutiny after it was found issuing insurance policies without the consent of its account holders, and deducting premium amounts directly from their deposits.