Category: National

  • Customers get Rs709 million in complaints against banks

    Customers get Rs709 million in complaints against banks

    Banking customers have been provided relief of an amount of Rs709 million in complaints lodged against banks, according to a statement issued on Tuesday.

    The Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 709 million to the banking customers by disposing of 32,592 complaints during the year, 2021 out of 37,364 complaints which works out to about 87 per cent of the total complaints as compared to the year, 2020 wherein relief of Rs 598 million was provided to the banking customers by disposing of 21,360 complaints.

    READ MORE: Mohtasib provides relief of Rs600 million in complaints against banks

    According to the Annual report for the year 2021 of BMP which was released today 33,196 new complaints, including 18,762 complaints from Prime Minister’s portal, were received at BMP Secretariat in 2021 whereas 4167 of complaints were brought forward from the year, 2020.

    An increase of about 46% was observed in the receipt of complaints at BMP during the year, 2021 as compared to the year, 2020. In-spite of Covid-19, Banking Mohtasib Pakistan Office has succeeded in maintaining the regular pace of disposing of complaints while adhering to the prescribed Covid-19 Standard Operating Procedures (SOPs).

    READ MORE: Mohtasib receives 11,174 complaints against banks during six months

    To keep pace with the technology and to meet the art of the technological product, BMP has embarked upon a project to upgrade the I.T. system and revamp its website.

    This revamped website will contain an online complaint lodgment portal for general public which will be followed by launching of SMS service by sometime in June this year to keep them abreast with the status of their complaints.

    READ MORE: Mohtasib receives 14,587 complaints against banks

    With a view to protecting the people from fraudulent activities which are rampant now a days, the Banking Mohtasib, Mr. Kamran Shehzad has also emphasized on the banking customers that they should not disclose their personal and financial credentials to any third person. On receipt of suspicious calls they should immediately approach the nearest branch of their bank or contact the helpline of the bank, he added.

    READ MORE: Complaints against banks surge by 51 percent: Banking Mohtasib

  • FBR slaps sales tax at 17% on supply of food stuff

    FBR slaps sales tax at 17% on supply of food stuff

    The Federal Board of Revenue (FBR) has instituted a significant change in the tax structure for the supply of food items by restaurants, bakeries, caterers, and sweetmeat shops, imposing a 17% sales tax.

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  • FBR slashes sales tax rates on petrol, HSD

    FBR slashes sales tax rates on petrol, HSD

    ISLAMABAD: Federal Board of Revenue (FBR) on Tuesday slashed sales tax rates on petrol and high speed diesel (HSD) in order to reduce the impact of high oil prices at consumer end.

    The FBR issued SRO 88(I)/2022 dated January 18, 2022 to notify changes the sales tax rates on supply of petroleum products.

    The sales tax on supply of petrol has been reduced to 2.5 per cent ad valorem from 4.77 per cent. Similarly, the rate of sales tax on supply of high speed diesel has been reduced to 5.44 per cent from 9.08 per cent.

    The FBR kept unchanged the sales tax rates on kerosene and light diesel oil at 8.30 per cent and 2.70 per cent, respectively.

    The revenue body previously issued SRO 01(I)/2022 dated January 3, 2022 to change the rate of sales tax on petroleum products.

    Earlier on January 15, 2022, the government announced to increase prices of all petroleum products for next fortnight.

    READ MORE: Pakistan’s petrol price rises to record high at Rs147.83

    According to the notification, the price of petrol has been increased by Rs3.01 to Rs147.83 per liter from Rs144.82.

    The price of high speed diesel (HSD) has been increased by Rs3 to rs144.62 per liter from Rs141.62.

    The rate of kerosene has been enhanced by Rs3 to Rs116.48 per liter from Rs113.48.

    The price of light diesel oil has been increased by Rs 3.33 toRs114.54 per liter from Rs111.21.

    According to a notification issued by the Finance Division on January 15, 2022, the decision to enhance domestic prices of petroleum products because the international oil price had registered 6.2 per cent during the last week. Presently, at the highest level since last year.

    READ MORE: Prices of all POL products increased to wish New Year

    The existing sales tax rate and petroleum levy on various petroleum products are much below the budgeted targets.

    The finance ministry said that against the recommendations of Oil and Gas Regulatory Authority (OGRA) for increase of Rs5.52 per liter in petrol and Rs6.19/liter in high speed diesel prices, the Prime Minister had directed to absorb at the international prices through further cut in sales tax from last fortnight.

    “The finance ministry will take Rs2.6 billion revenue hit due to reduced sales tax rates,” it added.

    Therefore, the government has decided to make partial increase in the prices of the petroleum products in order to provide relief to the end consumers.

  • Dr. Alvi orders action over misconduct with 82-year taxpayer

    Dr. Alvi orders action over misconduct with 82-year taxpayer

    ISLAMABAD: The President of Pakistan, Dr. Arif Alvi, expressed dismay over misconduct of tax authorities with an 82 year old taxpayers in a refund case.

    Dr. Alvi directed the chairman of the Federal Board of Revenue (FBR) to look into the entire system of irresponsibility and corruption and take punitive action against the entire chain of decision makers involved in the case, a statement said on Sunday.

    He took exception to the decision of FBR against a senior citizen that refused him to refund a paltry sum of Rs 2,333 on frivolous grounds and dragged him into unnecessary litigation spanning over a year.

    READ MORE: Dr. Alvi rejects banker’s plea in woman harassment case

    Apologizing to the senior citizen Abdul Hamid Khan, the President said that our heads should hang in shame for the inconvenience caused by FBR to the senior citizen.

    Abdul Hamid Khan (the complainant), a senior citizen of 82 years of age, had claimed a refund of Rs 2,333 on his income tax return for the year 2020 and submitted requisite documents of advance tax deduction of the PTCL and cell phone company bills on October 19, 2020.

    The complainant e-filed refund application on October 19, 2020 followed by representation to FBR Chairman on December 24,2020.

    The Unit officer of FBR rejected his refund claim, on January 29, 2021, on the grounds that the applicant had failed to furnish the original certificates required for authentication.

    READ MORE: Alvi praises FTO role in resolving taxpayers’ complaints

    The complainant then took up the matter with the Federal Tax Ombudsman (FTO) to seek redressal of his complaint. The FTO investigated the matter and ordered FBR on June 02, 2021 to revisit the impugned order ,dated January 19, 2021, and pass a fresh order, under section 170(4) of the ordinance, after providing the complainant the opportunity for hearing as per law.

    It further ordered to identify and initiate disciplinary proceedings against the official who passed the impugned order in derogation of the law and procedures and dragged the ageing taxpayer into unnecessary litigation as well as report compliance within 45 days.

    Consequently, FBR filed a representation with the President against the original order of FTO on 24.06.2021. President Dr Arif Alvi rejected the representation of FBR.

    The President said that the complainant had admittedly furnished copies of advance tax as per certificates collected by telephone authorities. In case the Unit Officer was not satisfied with the copies of certificates, he could have not only got the same verified from the PTCL and Cell Phone Company but verification was also possible through online system.

    He observed that it was the responsibility of the duty officer to get the deduction of tax verified from the deducting authorities irrespective of certificates being original or copies/system generated, if the same were not reflecting in the system for one or the other reason.

    READ MORE: PTCL registers 7.3% revenue growth for nine months

    The President termed the failure of the officer to verify the bills from PTCL and the cell phone company through the online system as shirking from responsibility and an act of maladministration.

    He upheld that the act of the officer was a mockery and travesty of law, procedure and instructions of FBR.

    It appeared that unlawful treatment was meted out in the instant case with a view to irritate and humiliate the ageing pensioner.

    While rejecting the representation of FBR, the President said that this must be the most pitiful and shameful use of bureaucratic authority and regretted that the FBR official had wasted the time of his department, the Tax Ombudsman and the President of Pakistan over a paltry sum of Rs 2,333 and the matter had lingered for over a year.

    READ MORE: FBR announces winners of first POS prize draw

    He also deplored that no one in the long chain of bureaucrats in FBR deliberated over the issue to take note of the unfairness, pettiness and superfluousness of the matter.

    “Punitive action must be taken along the entire line of decision-makers in this case and Chairman FBR should ensure that those responsible, in particular, and others, in general, go through courses to teach them priorities and courtesies,” he directed.

  • Pakistan’s petrol price rises to record high at Rs147.83

    Pakistan’s petrol price rises to record high at Rs147.83

    ISLAMABAD: The petrol price in Pakistan has been increased to a record high of Rs147.83 per liter, said a statement issued by the finance ministry on Saturday.

    The government announced to increase prices of all petroleum products with effect from January 16, 2022.

    READ MORE: Prices of all POL products increased to wish New Year

    According to the notification, the price of petrol has been increased by Rs3.01 to Rs147.83 per liter from Rs144.82.

    The price of high speed diesel (HSD) has been increased by Rs3 to rs144.62 per liter from Rs141.62.

    The rate of kerosene has been enhanced by Rs3 to Rs116.48 per liter from Rs113.48.

    READ MORE: Petrol price reduces to Rs140.82 per liter

    The price of light diesel oil has been increased by Rs 3.33 toRs114.54 per liter from Rs111.21.

    According to the notification the decision to enhance domestic prices of petroleum products because the international oil price had registered 6.2 per cent during the last week. Presently, at the highest level since last year.

    The existing sales tax rate and petroleum levy on various petroleum products are much below the budgeted targets.

    READ MORE: Govt. keeps petroleum prices unchanged

    The finance ministry said that against the recommendations of Oil and Gas Regulatory Authority (OGRA) for increase of Rs5.52 per liter in petrol and Rs6.19/liter in high speed diesel prices, the Prime Minister had directed to absorb at the international prices through further cut in sales tax from last fortnight.

    The finance ministry will take Rs2.6 billion revenue hit due to reduced sales tax rates.

    Therefore, the government has decided to make partial increase in the prices of the petroleum products in order to provide relief to the end consumers.

    READ MORE: Petroleum prices kept unchanged for next fortnight

  • Pak Navy, Customs confiscate huge cache of liquor

    Pak Navy, Customs confiscate huge cache of liquor

    Pakistan Navy and Pakistan Customs successfully intercepted and confiscated a substantial quantity of foreign-origin smuggled liquor in a joint open-sea operation.

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  • Court committee for ban on crypto currency in Pakistan

    Court committee for ban on crypto currency in Pakistan

    KARACHI: A committee set up by a higher court of Pakistan has recommended complete ban on activities of cryptocurrencies in the country.

    The Sindh High Court in a petition constituted a committee on 20th October, 2021 for submitting recommendation on regulating cryptocurrencies in Pakistan. The petition was filed before the higher court seeking regulatory environment for the digital currency in the country.

    READ MORE: FIA probes Binance in mega crypto scam

    The committee submitted its recommendations on Wednesday January 12, 2022. According to the committee, the only use of crypto currency in Pakistan seems to be speculative in nature where people are being enticed to invest in such coins for the purpose of short-term capital gains. The committee further noted that this may result in the flight of precious foreign exchange as well as transfer of illicit funds from the country.

    READ MORE: Cryptocurrency, best performing assets in Pakistan

    The court committee further recommended that exchanges like Binance, OctaFX etc. should be banned for their unauthorized operations in the country and proportionate and dissuasive penalties be imposed by the federal government as some other countries have done.

    READ MORE: FPCCI suggests regulating cryptocurrencies in Pakistan

  • PM Imran terms exports, tax collection must for growth

    PM Imran terms exports, tax collection must for growth

    ISLAMABAD: Prime Minister Imran Khan Tuesday termed tax collection and exports key elements to boost the country’s economy.

    “The government was making strenuous efforts to remove all hurdles and bottlenecks faced by exporters, investors and businessmen and to give a spur to the exports industry,” the prime minister said while addressing at an inaugural ceremony of 14th International Chambers Summit 2022 arranged by the Rawalpindi Chamber of Commerce and Industry (RCCI).

    The prime minister said that in the past, no attention was paid to these sectors of the economy which were vital for wealth creation.

    READ MORE: PM Imran Khan announces food subsidy package

    Imran Khan said the exports sector was stagnant in the past, but the incumbent government was providing all facilitation to the exporters and stressed that exporters should be encouraged with awards and other incentives.

    He observed that if the country’s exports were not increased, it could again put pressure on the current account and currency.

    The summit was being attended by presidents of more than 54 regular chambers, 10 small chambers, 13 women chambers and representatives from the development partners, international business community, political parties, ministries and the government institutions.

    The summit will provide an opportunity to the businessmen to seek resolution of their issues besides, presentation of solid proposals to the stakeholders for the formulation of the business-friendly policy of the country.

    The prime minister said the government was constantly endeavoring to introduce incentives for ease of doing business and remove all bottlenecks which would help increase businessmen’s profits and develop a tax culture.

    READ MORE: Imran Khan for monitoring accountants, lawyers to stop financial crimes

    He also termed the introduction of mini-budget as an effort to document the economy. Out of the total estimated Rs11 trillion retail market, only Rs3 trillion market was registered.

    The government was also working on full tax automation, he added.

    The prime minister said: “No government in Pakistan ever faced such big challenges like the fiscal and current account deficits. If our friends, Saudi Arabia and China would not have helped us, we would have defaulted due to our liabilities. We had no reserves to stem the depreciation of rupee.”

    He said the country’s economy was going through a stabilization phase, but unfortunately, then came the Covid 19 which posed the century’s biggest challenge.

    It was worth appreciable how Pakistan was out of the woods. The government not only saved the economy but also the lives of the people, he said, adding, the pandemic brought havoc across the world. In India, its economy was badly impacted with a huge death toll.

    READ MORE: PM Imran launches incentive program for remittances

    The prime minister said that he was criticized by the political opponents for not clamping a complete lockdown. But their decision of smart lockdown was being followed by the British Prime Minister Boris Johnson.

    Then came the challenge of Afghanistan and the flight of dollars which put pressure on rupee, he further added.

    The prime minister said the world also witnessed a record surge in commodity prices as the supply and demand lines were disrupted by the pandemic. The people all over the world had been facing problems, he added.

    About commodity prices, the prime minister expressed the confidence that it would ease soon.

    The prime minister further stressed upon developing a tax culture like the Scandinavian countries that have the highest tax ratio.

    He observed that tax culture could not evolve in the country as the people were reluctant to pay taxes in the past, due to lack of trust over rulers who spent the public tax money on their luxurious living.

    He said the present government was making efforts to spend available resources on the poor segments of society.

    He referred to the health cards initiative under which each family was getting free health facility worth 1 million rupees. Such a health insurance was never thought of in the world.  To lift the living standards of poor segments of society, the government also launched Ehasaas programme and stipends.

    The prime minister recounted that country’s exports for the first time in history reached to $31 billion, remittances recorded $32 billion, tax revenues reached to around Rs6000 billion.

    READ MORE: Pakistan offers huge potential for e-commerce: PM Imran

    The prime minister said the expansion of industry was vital for a country’s economy. In Pakistan, large-scale manufacturing (LSM) witnessed a growth by 15 percent. The corporate profits reached Rs930 billion while private sector offtake touched Rs1138 billion. IT sector exports recorded 70 percent increase reaching to about $3 billion, the prime minister said while enumerating the growth of the economy due to the government’s business-friendly policies.

    He said the construction sector was also on the boom while the rural agriculture economy earned Rs1100 billion where 60 to 65 pc population of the country was residing. The change in their economic condition could be gauged from the increased sale of motorcycles.

    The prime minister said Pakistan was still a cheaper country when compared with petroleum product prices in India and others in the region.

    About state of Madina, the prime minister said it had brought the biggest revolution in the world, transforming the humble people as the leaders of the world.

    He also shared Allama Iqbal’s opinion that a Muslim society would always rise to prominence when it followed the model of Riyasat-e-Madina.

    The prime minister further said that rule of law in a society was critical as in its absence, corruption would assume the role of cancer.

    “Corruption is a symptom of lack of rule of law in a society. Our fight is for the rule of law in Pakistan. It is a difficult one because of different cartels and mafias who did not want the rule of law,” he said terming it a ‘Jihad’ against these mafias to secure future of the country.

    “In a banana republic, there are two sets of laws for the powerful and the weak,” he maintained.

    The prime minister stressed that alongside him (Imran Khan), the society would have to carry out this struggle because it was connected with the economic prosperity. “Nations had been destroyed due to corruption and lack of rule of law,” he added.

    The prime minister said Pakistan had huge potential to excel on the economic front and, in tourism sector alone, they could earn to meet the current account deficit.

    He also assured the participants that all facilities and utilities would be provided for setting up industrial zones along the Rawalpindi Ring Road project.

    Imran Khan informed that the project was in the final stages which was delayed due to corruption that changed its alignment.

    He also regretted that any initiatives like this one always drew speculations only for the real estate business, shooting up prices of lands.

    He assured that government would ensure provision of lands on lease at affordable prices to set up economic zones.

  • PTA allows free mobile calls for Murree emergency

    PTA allows free mobile calls for Murree emergency

    The Pakistan Telecommunication Authority (PTA) has announced the provision of free mobile calling facilities for individuals stranded in Murree and the Galliat region due to extreme weather conditions. This emergency initiative was implemented on Sunday following reports of severe disruptions caused by heavy snowfall and traffic gridlocks in the area.

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  • FBR fixes CNG value for charging sales tax

    FBR fixes CNG value for charging sales tax

    In a move to streamline and regulate the collection of sales tax on compressed natural gas (CNG), the Federal Board of Revenue (FBR) has issued a new notification, SRO 39(I)/2022 dated January 08, 2022, to establish fixed values for CNG.

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