Chery Master Pakistan has assured its customers that they will continue to receive dedicated after-sales support and service for their vehicles, despite the transition from the previous distributor.
The company emphasized that customer satisfaction, peace of mind, and trust remain its top priorities.
In an official statement, the company acknowledged concerns among Chery owners regarding warranties and service obligations.
Chery Master Pakistan clarified that it is the contractual responsibility of the previous distributor to provide service and warranty for the vehicles sold under its tenure.
However, in the interest of customer care and brand reputation, Chery Master Pakistan has announced that it will look after these vehicles in good faith.
The company confirmed that its official after-sales operations will begin in Quarter 4 of 2025, when a dedicated team will take charge of customer support and service needs.
This move is aimed at ensuring that Chery owners across Pakistan continue to enjoy reliable service and complete peace of mind regarding their vehicles.
“We want to assure every Chery customer that your satisfaction and trust remain central to our commitment. From Quarter 4 of 2025, our after-sales team will be fully prepared to provide the support and service your vehicles deserve,” the statement said.
Chery Master Pakistan also expressed gratitude to customers for their patience and confidence during this transition. The company acknowledged that this phase may have raised concerns, but reassured customers that every effort is being made to provide seamless service continuity.
Industry analysts believe this proactive approach highlights the company’s long-term commitment to the Pakistani automotive market.
By stepping in to take responsibility, even when the obligation lies with the previous distributor, Chery Master Pakistan has sent a strong message about its dedication to customer satisfaction and brand loyalty.
Chery has been steadily growing its presence in Pakistan’s competitive automotive market, with a lineup of vehicles catering to families and young professionals alike.
The new after-sales support strategy is expected to further strengthen customer confidence and reinforce the brand’s image as a reliable choice.
The company concluded its announcement with a note of optimism, stating that it looks forward to serving customers with the care and attention they truly deserve.