Karachi, December 23, 2024 – The Federal Board of Revenue (FBR) has unveiled a dedicated welfare cell at field office levels nationwide, aiming to provide comprehensive support to the families of Inland Revenue Service (IRS) and Pakistan Customs Service (PCS) officers who have passed away during active service.
The FBR emphasized that this initiative seeks to address the pressing challenges and grievances faced by the families of deceased officers. By establishing the Welfare Cell within FBR formations across the country, the organization aims to streamline the delivery of entitlements and services to these bereaved families.
Objective:
The welfare cell’s primary objective is to ensure efficient service delivery, prompt assistance, and an enhanced quality of life for the affected families.
Purpose and Scope:
The Welfare Cell’s responsibilities are expansive, encompassing:
1. Facilitating access to pensions, healthcare, education, and other entitlements owed to the families of deceased officers.
2. Supporting families in navigating issues with government departments and service providers.
3. Assisting them in claiming their rightful benefits.
4. Addressing grievances and resolving issues faced by these families with speed and efficiency.
5. Recommending policy improvements to enhance the welfare mechanisms for the families of deceased officers.
To ensure swift resolution of issues, the FBR has designated focal persons at every field station across Pakistan. Families encountering difficulties are encouraged to report their grievances to these focal points. Unresolved matters will be escalated to the Chief (Admin & Finance) at FBR Headquarters in Islamabad for further action.
Quarterly Reporting and Database Management:
The focal persons are mandated to maintain a detailed database of deceased officers, documenting information such as names, addresses, designations, dates of death, and the current status of their families. These records will be updated regularly and submitted to the FBR’s Chief (Admin & Finance) on a quarterly basis, ensuring transparency and accountability.
Furthermore, the focal persons are required to provide quarterly reports by the 10th of April, July, October, and January each year, detailing the status of grievances resolved and any pending matters.
This welfare initiative underscores the FBR’s commitment to honoring its officers’ service and ensuring their families receive the support they deserve, thereby fostering a culture of care and responsibility within the organization.