Karachi, July 24, 2025 – The Federal Board of Revenue (FBR) has issued a formal notice following an incident involving the inappropriate behavior of a tax officer while using an operational vehicle, sparking widespread criticism on social media.
The incident reportedly involved an officer of the Regional Tax Office (RTO) Karachi and occurred in a public space, where the officer’s conduct was deemed unprofessional and contrary to official protocol. The matter gained traction online, prompting the FBR to respond promptly.
“It has come to the notice of the competent authority that a recent incident involving an operational vehicle and a public interaction has raised concerns regarding adherence to prescribed protocols and the expected decorum of FBR officers,” read an official notice issued by the tax authority.
The communication was addressed to all Chief Commissioners of Inland Revenue, Chief Collectors of Customs, Director Generals of the Inland Revenue Service and Pakistan Customs, and all Collectors of Customs. It served as a reminder to enforce strict compliance with the Standard Operating Procedures (SOPs) related to the use of operational vehicles.
The FBR emphasized that its officers must maintain professionalism, restraint, and dignity at all times—especially when interacting with the public. “This notice serves to reiterate that officers of the FBR are expected to represent the institution with the highest standards of conduct,” it stated.
In light of the incident, the FBR directed the heads of field formations to review the SOPs with their teams and sensitize staff to uphold proper behavior in public. Additional measures are expected to be introduced to prevent any future recurrence.