Habib Bank tops in customers complaints list

Habib Bank tops in customers complaints list

KARACHI: Habib Bank Limited (HBL) has topped in failing to satisfy customers with the services as the highest number of complaints were filed against the bank at the Wafaqi Mohtasib (Ombudsman) Pakistan.

The annual report for the year 2020 issued by the office of Wafaqi Mohtasib last week revealed that the highest number of complaints against any bank was received against HBL, which is 23.37 percent of the total complaints received during the year.

The office of the Wafaqi Mohtasib received 22,750 complaints during the year. The banking customers lodged around 5,317 complaints against HBL during the year.

The banking customers have expressed more dissatisfaction during the current year as the percentage of complaints lodged against the bank out of the total complaints increased.

The Banking Mohtasib Pakistan received a sum of 14,587 complaints against all banks during 2019. While in the same year the complaints lodged against the HBL were 2,511 which was 17.21 percent of the total complaints.

Following table shows number of complaints received against each bank during the year under review. The complaints included received at Banking Mohtasib Secretariat and Prime Minister Portal:

S.No.Bank NameNo. of complaints
01Habib Bank Limited5,317
02United Bank Limited3,098
03MCB Bank Limited1,870
04Allied Bank Limited1,539
05Bank Alfalah Limited1,267
06National Bank of Pakistan821
07Faysal Bank Limited802
08The Bank of Punjab759
09Meezan Bank Limited759
10JS Bank Limited665
11Silk Bank Limited647
12Standard Chartered Bank (Pakistan) Limited548
13Askari Bank Limited413
14Bank Al Habib Limited388
15Bank Islami Pakistan Limited190
16Soneri Bank Limited164
17Dubai Islamic Bank Pakistan Limited162
18Zarai Taraqiati Bank Limited120
19Habib Metropolitan Bank Limited105
20The Bank of Khyber85
21Summit Bank Limited65
22Albaraka Bank (Pakistan) Limited59
23Sindh Bank48
24The Punjab Provincial Cooperative Bank Limited37
25Samba Bank Limited21
26First Women Bank Limited8
27SME Bank Limited3
28The Bank of Tokyo – Mitsubishi UFG Ltd1
29Institutions other than banks2,789

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