KARACHI: Habib Bank Limited (HBL) has topped in failing to satisfy customers with the services as the highest number of complaints were filed against the bank at the Wafaqi Mohtasib (Ombudsman) Pakistan.
The annual report for the year 2020 issued by the office of Wafaqi Mohtasib last week revealed that the highest number of complaints against any bank was received against HBL, which is 23.37 percent of the total complaints received during the year.
The office of the Wafaqi Mohtasib received 22,750 complaints during the year. The banking customers lodged around 5,317 complaints against HBL during the year.
The banking customers have expressed more dissatisfaction during the current year as the percentage of complaints lodged against the bank out of the total complaints increased.
The Banking Mohtasib Pakistan received a sum of 14,587 complaints against all banks during 2019. While in the same year the complaints lodged against the HBL were 2,511 which was 17.21 percent of the total complaints.
Following table shows number of complaints received against each bank during the year under review. The complaints included received at Banking Mohtasib Secretariat and Prime Minister Portal:
| S.No. | Bank Name | No. of complaints |
| 01 | Habib Bank Limited | 5,317 |
| 02 | United Bank Limited | 3,098 |
| 03 | MCB Bank Limited | 1,870 |
| 04 | Allied Bank Limited | 1,539 |
| 05 | Bank Alfalah Limited | 1,267 |
| 06 | National Bank of Pakistan | 821 |
| 07 | Faysal Bank Limited | 802 |
| 08 | The Bank of Punjab | 759 |
| 09 | Meezan Bank Limited | 759 |
| 10 | JS Bank Limited | 665 |
| 11 | Silk Bank Limited | 647 |
| 12 | Standard Chartered Bank (Pakistan) Limited | 548 |
| 13 | Askari Bank Limited | 413 |
| 14 | Bank Al Habib Limited | 388 |
| 15 | Bank Islami Pakistan Limited | 190 |
| 16 | Soneri Bank Limited | 164 |
| 17 | Dubai Islamic Bank Pakistan Limited | 162 |
| 18 | Zarai Taraqiati Bank Limited | 120 |
| 19 | Habib Metropolitan Bank Limited | 105 |
| 20 | The Bank of Khyber | 85 |
| 21 | Summit Bank Limited | 65 |
| 22 | Albaraka Bank (Pakistan) Limited | 59 |
| 23 | Sindh Bank | 48 |
| 24 | The Punjab Provincial Cooperative Bank Limited | 37 |
| 25 | Samba Bank Limited | 21 |
| 26 | First Women Bank Limited | 8 |
| 27 | SME Bank Limited | 3 |
| 28 | The Bank of Tokyo – Mitsubishi UFG Ltd | 1 |
| 29 | Institutions other than banks | 2,789 |
| Total | 22,750 |
