Global mobility and urban services platform inDrive has taken decisive action in Pakistan to safeguard its courier partners and maintain platform integrity, following a major investigation into an organised fraud network.
Working closely with the National Cyber Crime Investigation Agency (NCCIA), the company has blocked more than 80,000 fraudulent and suspicious customer accounts across the country.
The move comes after criminal groups were found deliberately targeting inDrive couriers using deceptive booking practices. According to officials, the scammers created fake customer profiles and contacted couriers via WhatsApp, impersonating military officers or parcel consignees to create urgency and authority. In several cases, the fraudsters used ranks such as Captain or Major to pressure couriers into complying with their instructions.
Investigations revealed a clear pattern: the fake customers offered unusually high fares for short-distance deliveries and asked couriers to make advance payments on their behalf using personal funds. Once the money was transferred, the fraudsters vanished without a trace. InDrive has reiterated that its policies strictly prohibit courier-partners from making any payments on behalf of customers under any circumstances.
InDrive Pakistan formally lodged a complaint with the NCCIA after detecting the coordinated scam. Acting under the supervision of Additional Director NCCIA Islamabad Zone Ehsanullah Chohan (PSP), the case was investigated by Sub Inspector Fahad Altaf and Sub Inspector Ijlal Raees in collaboration with the company’s security teams. Through data sharing and behavioural analysis, the suspects were identified, an FIR was registered, and the accused are currently in judicial custody.
The company stated that it has strengthened its fraud detection and monitoring systems, with increased scrutiny on abnormal courier fare patterns across major cities. Country Manager Awais Saeed said protecting courier partners remains a top priority and that inDrive will continue taking strict action against any misuse of its services.
InDrive has also issued fresh advisories urging couriers to avoid advance payments, remain vigilant, and report suspicious activity immediately. The company reaffirmed its commitment to safety, transparency, and fairness, noting that Pakistan remains one of its fastest-growing markets built on trust and community-focused services.