Mohtasib receives 14,587 complaints against banks

ISLAMABAD: The Banking Mohtasib (Ombudsman) Pakistan has received 14,587 complaints against banks for the year ended December 31, 2019.

The annual report of Banking Mohtasib Pakistan revealed the number of complaints against each bank in the following table:

S. No.BankTotal
01Albaraka Bank (Pakistan) Limited56
02Allied Bank Limited586
03Askari Bank Limited227
04Bank Al Habib Limited118
05Bank Alfalah Limited764
06Bank Islami Pakistan Limited110
07Citibank3
08Dubai Islamic Bank Pakistan Limited101
09Faysal Bank Limited477
10First Women Bank Limited12
11Habib Bank Limited2511
12Habib Metropolitan Bank Limited68
13JS Bank Limited262
14MCB Bank Limited880
15Meezan Bank Limited319
16National Bank of Pakistan825
17Samba Bank Limited8
18Silk Bank Limited586
19Sindh Bank32
20SME Bank Limited5
21Soneri Bank Limited75
22Standard Chartered Bank (Pakistan) Limited267
23Summit Bank Limited60
24The Bank of Khyber20
25The Bank of Punjab267
26The Punjab Provincial Cooperative Bank Limited24
27United Bank Limited1587
28Zarai Taraqiati Bank Limited94
29Institutions other than banks313
30Complaints received through Prime Minister’s Portal3930

Relief claimed amounting to Rs 260,985,799/- has been granted to the complainants.

In the year under review, a total number of 1422 formal complaints were resolved against which 160 Representations were made to the President, Islamic Republic of Pakistan.

During the year ending December 31, 2019, one Review Petition was filed and the same was allowed.

The highest number of complaints received from the province of Punjab i.e. 10,074 followed by Sindh 3,094, Khyber Pukhtunkhwa 1,055, Balochistan 131, Azad Kashmir 212, Gilgit Baltistan 21.

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