The new policy will apply to all cellular mobile operators, with expired balances restored after a subsequent recharge.
The Pakistan Telecommunication Authority (PTA) has announced a new consumer protection measure aimed at providing greater flexibility to mobile phone users across the country.
Under the new directive, the minimum validity period for mobile recharge and balance will be extended to 180 days for customers of all Cellular Mobile Operators (CMOs), effective October 1, 2026.
The PTA said the measure has been introduced as part of its mandate to protect consumer interests and promote the availability of affordable and accessible telecommunication services.
Under the new policy, mobile users will be able to retain their recharged balance for at least six months, giving consumers more time to utilise their available balance without the risk of losing it due to a shorter validity period.
The telecom regulator has also clarified the treatment of balances that have already expired. Any expired balance will be automatically reinstated and made available for use when the customer performs a subsequent recharge, provided the SIM remains active.
The provision is aligned with the Telecom Consumers Protection Regulations, according to the PTA.
The move is expected to benefit customers who do not regularly recharge their mobile accounts or use their cellular services frequently. It will also provide consumers with greater certainty regarding the funds available in their mobile accounts.
The PTA said it remains committed to safeguarding consumer rights while encouraging fair competition and market practices within Pakistan’s telecommunications industry.
The regulator further emphasised its focus on fostering innovation and supporting the development of the country’s telecom sector while ensuring that consumers receive fair treatment from service providers.
With the new 180-day minimum validity requirement taking effect from October 1, all cellular mobile operators will be required to comply with the revised consumer protection measure.