The Pakistan Telecommunication Authority (PTA) has partnered with Opensignal, a leading independent global network analytics firm, to strengthen its ability to monitor and improve Quality of Service (QoS) and Quality of Experience (QoE) for telecom users across Pakistan.
This collaboration will leverage crowdsourced data to deliver real-time, objective insights into network performance across both mobile (2G/3G/4G/5G) and fixed broadband services. Crowdsourcing, a globally recognized methodology, enables accurate evaluation of network quality and user experience by collecting data directly from users’ devices.
By utilizing Opensignal’s advanced analytics, PTA will gain access to continuous updates on key network performance indicators such as 4G and 5G speeds, latency, coverage gaps, and overall user satisfaction. This will allow the authority to align local service standards with those defined by the International Telecommunication Union (ITU) and global best practices.
The initiative reflects PTA’s commitment to ensuring reliable, high-speed connectivity and enhancing transparency in the telecom sector. With access to real-time data, the regulator will be better equipped to identify performance issues, protect consumer interests, and promote network improvements across the country.
Additionally, the insights gathered through Opensignal will empower PTA to make evidence-based policy decisions, attract investment in network infrastructure, and support the expansion of high-quality digital services for millions of Pakistani users.
This strategic move not only aims to enhance user satisfaction but also boosts confidence in Pakistan’s digital infrastructure. By adopting a data-driven approach, PTA is taking a proactive step toward ensuring that telecom operators meet the rising demands of consumers while maintaining international quality standards.
The partnership between PTA and Opensignal marks a significant advancement in Pakistan’s ongoing efforts to modernize its telecom regulatory framework and deliver a seamless digital experience for users nationwide.