The Pakistan Telecommunication Authority (PTA) has published the results of its Quality of Service (QoS) survey for the third quarter of 2025, assessing the performance of cellular mobile operators (CMOs) across the country.
Conducted from July to September 2025, the nationwide survey covered 17 major cities and two key highways, evaluating mobile network coverage, call quality, SMS delivery, and mobile broadband performance.
According to PTA, survey routes were carefully selected to include primary roads, residential blocks, commercial hubs, and service lanes, ensuring an accurate representation of real-world mobile usage.
Using an advanced automated QoS monitoring and benchmarking system, PTA tested mobile voice, SMS, and data services under live network environments. Handsets were configured with auto-detection technology to measure performance parameters in alignment with Next Generation Mobile Services (NGMS) license conditions and the 2021 Mobile Network QoS Regulations.
The ranking criteria were based on Key Performance Indicators (KPIs), covering areas such as call setup success rate, call drop rate, voice clarity, SMS success rate, and 4G/5G upload and download speeds. PTA reported that most operators met the required standards for mobile broadband speeds. However, the survey highlighted variations in voice service quality, with some operators falling below benchmark thresholds in specific regions.
The authority noted that operators using advanced technologies like LTE Carrier Aggregation and Voice over LTE (VoLTE) demonstrated improved performance, especially in voice quality and network stability. These technologies helped deliver faster data speeds and clearer call quality, especially in densely populated areas.
Following the results, PTA has directed all mobile operators to take corrective actions where deficiencies were found. The regulator emphasized improving signal quality, expanding coverage in underserved areas, and enhancing overall network performance to ensure consumers receive reliable and high-quality mobile services.
Consumers and industry analysts consider PTA’s quarterly QoS surveys critical for maintaining transparency and pushing telecom operators to continuously improve their networks in Pakistan’s growing digital ecosystem. The full detailed survey report for Q3 2025 is available on the official PTA website.
With growing data usage and expanding digital services nationwide, PTA’s proactive monitoring aims to support better connectivity and ensure telecom users experience consistent and high-quality mobile services across Pakistan.