Pakistan Telecommunication Company Limited (PTCL) has officially acknowledged ongoing issues with WhatsApp voice and video calls across the country.
The company confirmed that the disruptions are limited only to WhatsApp calling, while other internet services continue to function normally.
Users from different regions of Pakistan have been facing persistent difficulties while making calls on WhatsApp.
The problems include frequent reconnection attempts during calls, inability to initiate calls at certain times, and voice quality disruptions.
These issues have left many users frustrated, particularly those relying on WhatsApp for personal and business communication.
In its statement, PTCL assured customers that its technical teams are actively coordinating with Meta, the parent company of WhatsApp, to identify the root cause of the problem and ensure a quick resolution.
Over the past several days, thousands of users have taken to social media to express their concerns regarding the disruption.
Complaints highlight how calls abruptly disconnect, audio cuts out, or connections fail altogether.
For many, this has created communication challenges, especially for those who depend on WhatsApp calls to stay in touch with family, colleagues, and clients both locally and internationally.
Industry experts suggest that such service interruptions may stem from technical glitches, network optimization issues, or compatibility challenges between local operators and Meta’s infrastructure.
However, PTCL has not shared specific details about the cause of the disruption, stating only that the matter is being handled with urgency.
WhatsApp remains one of the most widely used communication platforms in Pakistan, with millions relying on its calling features due to its affordability and convenience compared to traditional mobile calls.
Any disruption, even temporary, tends to significantly impact daily communication patterns across the nation.
PTCL’s confirmation has at least clarified the situation for users, eliminating speculation about whether the issue was isolated to individual networks.
The company reiterated that it is working tirelessly to resolve the matter and will keep customers updated on progress.