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  • SBP issues regulations for payment card security

    SBP issues regulations for payment card security

    KARACHI: State Bank of Pakistan (SBP) on Friday issued regulations for payment card security to curtail the risk of card-skimmig.

    Referring to PSD Circular No. 05 of 2016, the SBP said that in light of the progress made by industry on implementation of central bank’s instructions issued vide the afore-mentioned circular, it has now been decided that:

    i. In order to curtail the risk of card-skimming, existing magnetic stripe cards and fallback to magnetic stripe on EMV cards shall be blocked by Card Service Providers (CSPs) at host end. For customers travelling abroad, CSPs shall have the functionality to turn on fallback upon specific customer request. Further, CSPs shall ensure that their cardholders activate their new EMV Chip and PIN cards well before the deadline of June 30, 2021 to avoid any inconvenience.

    ii. CSPs after implementing EMVCo’s 3DSecure protocol may enable e-commerce transactions by default on their card portfolios for both local and cross-border e-commerce transactions. Accordingly, for all 3DSecure compliant CSPs, requirement of customer consent, as per clause 4.2.3. (b) of PSD Circular No. 5 of 2016 shall be considered as complied with. However, CSPs shall ensure that they fully inform their customers about the risks of using their cards for cross border e-commerce transactions.

    iii. CSP’s shall provide their customers with the option to activate, enable and disable their cards using mobile banking applications and internet banking portals. Furthermore, options to enable cards for usage on various channels like ATMs, POS and e-commerce shall also be available through mobile and internet banking channels. However, the use of at least Two Factor Authentication (2FA) shall be mandatory.

    iv. In order to enhance customer experience and reduce checkout time on payment counters/terminals, CSPs may relax the requirement of Multi Factor Authentication (MFA) as required vide Section 4.2. (b) of PSD Circular No. 05 of 2016 for card present transactions (including contactless payments either through a card or through mobile devices) up to Rs. 3,000 per transaction. However, CSPs shall ensure that they fully inform their customers and adequately protect them from undue liability arising out of any potential misuse of this facility.

    v. For refund payments pertaining to both card present and card not present transactions, CSPs shall immediately credit their respective customer account upon the receipt of funds.

    vi. To facilitate their customers, CSPs shall provide them the facility of lodging their complaints and disputes using mobile apps and internet banking portals without the need for physically visiting their premises. For expedited investigation and resolution of complaints/disputes, CSPs shall arrange for obtaining necessary data/information from their customers digitally or through their call centers.

    The card service providers shall bring the above measures and the changes being introduced to the knowledge of their customers by running awareness campaigns on print, digital and social media. They shall also ensure that customers are fully facilitated while using their payment cards.

    CSPs are advised to meticulously comply with the instructions contained herein by June 30, 2021. Failure to do so shall attract penal action under relevant laws and regulations.

  • Procedure for investment through Pound Sterling, Euro in NPC

    Procedure for investment through Pound Sterling, Euro in NPC

    KARACHI: State Bank of Pakistan (SBP) on Friday issued procedure for making investments in Naya Pakistan Certificate (NPC) through foreign currencies i.e. Pound Sterling (GBP) and Euro.

    The SBP informed all agent banks that Government of Pakistan, Finance Division (External Finance Wing), vide Gazette notification S.R.O.211(I)/2021, dated February 18, 2021 had notified that the NPCs shall also be issued in Pound Sterling (GBP) and Euro in following maturities, carrying gross rate of return (before deduction of tax) as under:-

    The minimum investment in both the currency shall be 5,000.

    The rate of return in case of GBP is 5.25 percent, 5.5 percent, 5.75 percent, 6.25 percent and 6.5 percent for tenors 03-month, 06-month, 13-month, 03-year and 05-year, respectively.

    The rate of return in case of Euro is 4.75 percent, 5 percent, 5.25 percent, 5.5 percent and 5.75 percent for tenors 03-month, 06-month, 13-month, 03-year and 05-year, respectively.

     The 3-Month, 6-Month and 12-Month tenor certificates shall be single-coupon securities on which principal and profit shall be paid on maturity or on premature encashment.

    Whereas, 3-Year and 5-year certificates shall be coupon securities, on which periodic profit payment shall be paid on half-yearly basis.

    The procedure for investment in Certificates, periodic coupon payment, pre-mature encashment and redemption at maturity as notified vide above referred Circular, shall also apply to the NPCs denominated in GBP and Euro. However, the agent banks shall remit the face value of the Certificates to the following nostro accounts of SBP maintained with United National Bank London (GBP) and NBP Frankfurt (Euro):-

  • EMV chip, PIN compliant cards made mandatory for ATM, POS networks

    EMV chip, PIN compliant cards made mandatory for ATM, POS networks

    KARACHI: The State Bank of Pakistan (SBP) on Friday made mandatory for ATM and POS networks to only accept Europay MasterCard Visa (EMV) Chip and PIN compliant payment cards for payments and online e-commerce services.

    To eliminate the risk of skimming of payment cards by fraudsters, SBP has directed that ATM and POS networks in Pakistan shall only accept EMV Chip and PIN compliant payment cards in the country.

    The SBP said that in order to promote digital payments, SBP has been taking steps to make them more secure, introducing new features and promoting their use.

    In consultation with the industry and other stakeholders, SBP has taken more steps to make digital transactions and card payments more secure and easier.

    Now the consumers will only have Europay MasterCard Visa (EMV) Chip and PIN compliant payment cards, which will be active right from the day issued to themfor payments and online e-commerce services.

    They will be able to make payments up to Rs. 3,000 by just tapping the card on POS machines and no PIN will be required.

    Consumers will also be able to make loan repayments through cards. They will be able to lodge complaints through digital channels without the need to visit a bank branch. State Bank has directed the banks to implement all these measures by June 30, 2021.

    The measure, aimed at further strengthening the security of digital payments and curtailing the risk of frauds, is a culmination of SBP’s efforts that started in 2016 outlining a detailed roadmap for adoption of EMV Chip and PIN standard for payment cards in Pakistan. Banks have also been directed to step-up their efforts to facilitate customers in case they face any issue while using their payment cards.

    SBP has allowed those banks who have already implemented 3-D Secure (an international standard that secures online e-commerce transactions) can now activate their customers’ payment cards for online e-commerce transactions without the need of specific requests for activation. Earlier in 2019, SBP had directed banks to implement 3-D Secure protocol to prevent frauds in online transaction and as a result, 15 banks had already adopted this international standard for securing online transactions. The new measure is expected to promote online e-commerce ecosystem and shape consumer behavior towards online e-commerce digital payments in the country.

    To make it easier and quicker to make small payments, SBP has allowed banks to relax the requirement of entering PINs for transactions up to PKR. 3,000. Banks depending on their risk management policies may decide on the amount, which may be exempted from PIN requirement on card transactions including contactless payments. However, SBP has directed banks to ensure that customers are adequately protected from undue liability arising out of misuse of this facility. With this measure, SBP hopes to see wider adoption of card-based payment acceptance by merchants who may be reluctant to do so because of longer processing times.

    Taking notice of consumer complaints regarding delays in receiving refunds after resolution of disputes, SBP has directed all banks to immediately credit customer accounts once they receive fund from either merchants or acquiring banks. The regulator has also directed banks to facilitate their customers in registering their complaints and disputes using mobile apps and internet banking portals without the need for physically visiting branches. 

    Enhancing the drive towards digitization of payments, SBP has also directed all banks/microfinance banks to take measures to facilitate their borrowers in making repayments of loans such as consumer loans, auto loans etc. digitally using internet and mobile banking applications of any bank.

  • SBP takes measures for prevention of digital bank fraud

    SBP takes measures for prevention of digital bank fraud

    KARACHI: The State Bank of Pakistan (SBP) on Friday taken measures for prevention of digital bank fraud and issued directions to stakeholders in this regards.

    The central bank said that in collaboration with other stakeholders it had initiated various measures to curtail digital banking frauds, conducted by employing social engineering tactics including fake calls.

    In order to successfully design and deploy additional measures, it is vital to have sufficient information about these frauds.

    In this respect, two standardized formats have been developed to record information relating to attempted and committed fake call frauds.

    At the time of receiving the calls from customers for reporting of these frauds, the agents at call centers of all Banks/MFBs will record the information, where available, as per the given formats.

    Banks/MFBs will report data recorded as per the prescribed formats to the Offsite Supervision & Enforcement Department (OSED) of SBP on monthly basis.

    The data will be reported to the SBP in soft copy in Microsoft Excel within 10 days from the close of every month.

    The SBP directed banks/MFBs to ensure that the call center agents are sufficiently trained to handle calls received for reporting digital banking frauds.

    They must be capable of identifying attempted digital banking frauds related calls when a naive customer unaware of fraudulent attempt reports such instances.

    Banks/MFBs will report the relevant information to PTA for blocking SIM/Device of the fraudsters used for committed/attempted digital banking frauds as soon as identified.

    As a control mechanism to avoid any further financial loss, the call agents upon receiving calls for blocking digital channels/cards in case of fraud will immediately block all channels temporarily, under intimation to the customer, before seeking detailed verification from the customer.

    The verification required from the customer as per procedure will subsequently be acquired on the same call.

    For blocking of digital channels, the requirement to call from registered numbers would not be necessary since the customer may not have access to his/her registered telephone number; however, the banks may conduct enhanced verification in cases where the request for blocking of channels was received from an unregistered number.

    In order to unblock the account/continue services, the Banks/MFBs will guide the customers as per their relevant policies.

    Banks/MFBs are advised to implement the above measures within 30 days from the issuance of this circular.

  • SBP issues instructions for reporting borrowers’ information

    SBP issues instructions for reporting borrowers’ information

    KARACHI: The State Bank of Pakistan on Thursday issued instructions for banks to ensure quality reporting regarding borrowers’ information.

    The SBP said the Credit Information Bureau (eCIB) of the central bank collects borrowers’ credit information and makes it available to financial institutions (FIs) for making informed credit decisions.

    The information in eCIB is also used by SBP for supervisory purposes.

    Accordingly, quality data reporting in eCIB remains a top priority for SBP.

    In this regard, the SBP, carried out an in-depth assessment of the mechanisms put in place for eCIB data feeding, compilation, validation and reporting by the member FIs.

    In light of the findings of this exercise, instructions have been developed to ensure quality data reporting in eCIB.
    All the member FIs are advised to ensure strict compliance with the enclosed “Instructions for Quality Data Reporting in eCIB” in letter and spirit to avoid any untoward business and legal implication of the incorrect data reporting in eCIB.

    Failure to comply with these instructions will attract strict penal actions against the concerned FIs under the relevant legal and regulatory provisions.

    The SBP said that despite the issuance of repeated instructions from time to time regarding the quality data reporting, still some inconsistencies in the eCIB reported data were witnessed.

    Such inaccuracies in data can result in adverse selection by the FIs such as the inadvertent refusal of credit application of a good borrower or extension of credit to a bad borrower. Besides, it may also expose the member FIs to legal and regulatory implications.

    Therefore, to ensure high-quality credit reporting of credit data, all the member FIs are advised to ensure that the financial and non-financial data should be:

    i. Accurate (i.e. correct, up-to-date, having strong validation process for identification of data subjects and other information as per prescribed data formats).

    ii. Sufficient, relevant, and collected on a systematic basis from all reliable, appropriate, and available sources.

    iii. Timely (updated on a continuous basis and reported to eCIB).

    iv. Retained safely for at least five years or otherwise specified in the relevant law/regulations issued by SBP from time to time.

  • Foreign exchange reserves ease to $20.058 billion

    Foreign exchange reserves ease to $20.058 billion

    KARACHI: The country’s foreign exchange reserves eased by $15 million to $20.058 billion by week ended February 12, 2021, State Bank of Pakistan (SBP) said on Thursday.

    The foreign exchange reserves of the country were at $20.073 billion by week ended February 04, 2021.

    The official foreign exchange reserves of the central bank fell by $60 million to $12.889 billion by week ended February 12, 2021 as compared with $12.949 billion a week ago.

    However, foreign exchange reserves held by the commercial banks increased by $45 million to $7.169 billion by week ended February 12, 2021 as compared with $7.124 billion a week ago.

  • SBP allows housing loan on personal guarantee

    SBP allows housing loan on personal guarantee

    KARACHI: The State Bank of Pakistan (SBP) on Monday eased condition for availing loan for housing loan by allowing personal guarantee.


    The SBP said that currently applicants face difficulties in obtaining housing finance, especially for low cost housing, as banks are reluctant to take the risk of the house not being completed or documentation completion.


    The completion of housing unit and mortgage creation takes time. In order to address this issue for applicants and banks, the SBP has allowed acceptance of a third party guarantee for this period up to a maximum of one year. 


    With the aim to facilitate the banks in extending low cost housing finance, SBP has allowed them to accept personal guarantee of third party until the housing unit is completed and the mortgage is perfected.


    The guarantee will remain valid for a maximum period of one year. This step will help promote home ownership of potential borrowers wishing to avail housing finance under Government Markup Subsidy Scheme issued by State Bank of Pakistan on October 12, 2020. 


    Third party guarantee will cover the period from the disbursement of loan to the time when construction is completed and risk coverage becomes available by Pakistan Mortgage Refinance Company. Acceptance of third party personal guarantee will provide additional comfort to banks for extending low cost housing finance, an area in which banks have keen interest for its business potential.


    It is expected that with this move, banks will increase their efforts to ensure that the benefits of the markup subsidy scheme reach marginalized segments of the society who currently do not own a house.

  • Workers remittances grow by 24 percent in seven months

    Workers remittances grow by 24 percent in seven months

    KARACHI: The remittances sent by the overseas Pakistani workers posted 24 percent growth during the first seven months of the current fiscal year as the inflows of remittances exceeded over $2 billion for eight consecutive months, State Bank of Pakistan (SBP) said on Monday.

    The overseas Pakistani workers have sent $16.47 billion during July – January of fiscal year 2020/2021 as compared with $13.28 billion in the corresponding period of the last fiscal year.

    The SBP said that workers’ remittances had exceeded $2 billion for the eighth consecutive months in January 2021.

    The inflows of workers remittances posted growth of 19.50 percent to $2.27 billion in January 2021 as compared with $1.9 billion in the same month of the last year. However, remittances were lower from the December 2020 level of $2.4 billion.

    A large part of workers’ remittances during July-January 2020/2021 was sourced from Saudi Arabia ($4.5 billion), United Arab Emirates ($3.4 billion), United Kingdom ($2.2 billion) and United States ($1.4 billion).

    This sustained increase in workers’ remittances largely reflects growing use of banking channels that is attributed to continuous efforts by the government and SBP to attract inflows through official channels, limited cross border travel amid the second wave of COVID-19 and flexible exchange rate regime.

  • SBP urged to extend refinance scheme for salary payments

    SBP urged to extend refinance scheme for salary payments

    KARACHI: Federation of Pakistan Chambers of Commerce and Industry (FPCCI) on Saturday urged the central bank to extend the refinance scheme which was introduced for businesses in order to reduce the adverse impact of coronavirus pandemic.

    The FPCCI said that the State Bank of Pakistan (SBP) should extend the refinance scheme by one year for payment of wages and salaries, launched to support employees and prevent layoffs due to the COVID-19 outbreak in Pakistan.

    FPCCI President Mian Nasser Hyatt Maggo appreciated the initiative of SBP; introducing schemes like salary payments, deferred loans, introduction of temporary economic refinance facilities etc. to resolve the cash flow problems of businessmen and industrialists.

    He added that these schemes helped many industrial and service oriented sectors to retain employees during the Corona pandemic period. Under this scheme, SBP has released Rs. 238 billion to the private sector.

    While commenting on the refinance scheme for payment of wages and salaries, the FPCCI chief said that the aim of this scheme is to prevent layoff by financing wages and salaries of employees (permanent, contractual, daily wagers as well as outsourced) for all kind of businesses except for the government entities, public sector enterprises, autonomous bodies and deposit taking financial institutions.

    Since the companies that availed this credit facility through banks have not been recovered from the devastating economic impact of COVID-19, it would be advisable if SBP extend this scheme for more one year.