Apple Expands Self Service Repair and Introduces Diagnostics

Apple Expands Self Service Repair and Introduces Diagnostics

Apple is enhancing its Self Service Repair initiative and introducing a new diagnostic tool, offering users increased transparency and autonomy in addressing device issues.

Self Service Repair is now accessible for the iPhone 15 series and Mac models featuring the M2 lineup, encompassing the 14- and 16-inch MacBook Pro, 15-inch MacBook Air, Mac mini, Mac Pro, and Mac Studio. This service has expanded to include 24 additional European countries, such as Croatia, Denmark, Greece, Netherlands, Portugal, and Switzerland.

With this extension, Self Service Repair now caters to 35 Apple products across 33 countries and is available in 24 languages.

Furthermore, Apple Diagnostics for Self Service Repair is currently accessible in the U.S., with European availability scheduled for the upcoming year. Geared towards users possessing the expertise to repair Apple devices, Apple Diagnostics allows customers to conduct troubleshooting sessions comparable to those performed by Apple Authorized Service Providers and Independent Repair Providers.

This includes testing devices for optimal part functionality, performance evaluation, and identification of components requiring repair.

Launched in April 2022, Self Service Repair grants individuals with relevant electronic device repair experience access to manuals, authentic Apple parts, and tools used in Apple Store and Authorized Service Provider locations. The program aligns with Apple’s overarching commitment to expanding repair choices for consumers.

For users lacking experience in electronic device repair, the safest and most reliable option is to visit a certified Apple Authorized Service Provider with skilled technicians utilizing genuine Apple parts designed and tested to meet international standards.

Over the past three years, Apple has nearly doubled the number of service locations with access to authentic Apple parts, tools, and training, including over 4,500 Independent Repair Providers. Supported by a global network exceeding 5,000 Apple Authorized Service Providers, this initiative assists more than 100,000 active technicians worldwide.