Karachi, November 10, 2025 – The Banking Mohtasib (Ombudsman) of Pakistan has provided significant relief of Rs1.46 billion to banking customers by resolving more than 28,700 complaints during the first ten months of 2025, from January 1 to October 31.
This milestone highlights the role of the Ombudsman in protecting consumers and ensuring accountability in Pakistan’s banking sector.
According to the Banking Mohtasib, Sirajuddin Aziz, the office has been actively addressing complaints ranging from fraudulent transactions, delayed services, and banking disputes. These efforts have not only safeguarded customers’ financial interests but also strengthened confidence in the banking system.
Sirajuddin Aziz urged banking customers to remain vigilant against increasing fraudulent activities. He emphasized that individuals should never share personal or financial credentials with third parties and avoid clicking on suspicious links received via phone or email.
In case of suspicious calls or fraudulent attempts, customers are advised to immediately visit their nearest bank branch, contact their bank’s official helpline, and report any incidents, including phone numbers and details, to the National Cyber Crime Investigation Agency (NCCIA).
The Ombudsman’s office continues to play a crucial role in consumer protection, providing guidance, mediating disputes, and offering timely financial redress. The relief provided during this period demonstrates a proactive approach to addressing banking grievances, promoting transparency, and ensuring that customers’ rights are protected.
This initiative not only aids affected customers but also reinforces the importance of awareness and caution in digital banking, especially in an era where cyber threats and financial scams are increasingly common.