KARACHI: The Banking Mohtasib Pakistan has provided monetary relief amounting to Rs 225 million to the banking customers by disposing of 6,563 complaints against commercial banks during the first quarter (January to March, 2022) of the current calendar year.

According to a statement issued on Tuesday the Banking Mohtasib has received 8,845 new complaints, including 4,614 from Prime Minister’s Portal from 1st January to 31st March, 2022.

With a view to protecting the people from fraudulent activities which are rampant now a days, the Banking Mohtasib Pakistan, Muhammad Kamran Shehzad has emphasized upon the banking customers not to disclose their personal and financial credentials to any third person.

On receipt of suspicious calls they should immediately approach the nearest branch of their bank or contact the helpline of the bank, he added.

The Banking Mohtasib also encouraged customers to regularly monitor their bank accounts and immediately report any unauthorized transactions. It advised account holders to use secure banking channels, update their contact information with banks, and remain cautious of phishing emails, fake websites, and fraudulent messages. Prompt reporting of suspicious activities can help prevent financial losses and facilitate timely resolution of complaints.

The institution reiterated its commitment to ensuring fair banking practices and expeditious complaint resolution, while urging banks to strengthen customer awareness, cybersecurity measures, and internal controls to reduce fraud-related incidents and improve overall service quality.