Karachi, August 2, 2025 – Complaints against commercial banks have surged by 35% during the first half of the calendar year 2025, raising concerns about service quality and customer protection across the banking sector.
According to a statement from the Banking Mohtasib Pakistan, a total of 16,915 complaints were lodged by customers from January 1 to June 30, 2025. This marks a sharp increase compared to 12,568 complaints recorded during the same period in 2024.
The Banking Mohtasib resolved over 16,000 complaints during this period, providing monetary relief of Rs882.25 million to affected banking customers. This is a notable rise from last year’s relief of Rs681.01 million, with over 4,000 more complaints addressed in the first half of 2025.
Out of the total resolved complaints, 94% (15,084) were settled amicably between banks and customers. The remaining 6% (922 complaints) required formal hearings and the issuance of official orders by the Mohtasib.
The rise in complaints highlights growing customer dissatisfaction with various banking operations. In light of increasing fraud cases, Banking Mohtasib Sirajuddin Aziz urged customers to stay alert and avoid sharing personal or financial details with unknown callers. He advised that anyone receiving suspicious calls should immediately contact their bank’s helpline or visit the nearest branch for assistance.
With complaints against banks rising rapidly, authorities are calling for improved customer service and stricter fraud prevention. The surge also signals the need for banks to strengthen internal controls and ensure more transparent handling of customer issues.