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Tag: Federal Board of Revenue

The Federal Board of Revenue is Pakistan’s apex tax agency, overseeing tax collection and policies. Pakistan Revenue is committed to providing timely updates on the Federal Board of Revenue to its readers.

  • FBR issues fresh jurisdictions of commissioner appeals

    FBR issues fresh jurisdictions of commissioner appeals

    ISLAMABAD: Federal Board of Revenue (FBR) has issued fresh jurisdictions of commissioner appeals.

    The FBR issued following jurisdiction order with effective from December 18, 2019.

    01. Commissioner Inland Revenue (Appeals-I), Karachi

    Jurisdiction
    All Cases of taxpayers falling under the jurisdiction of Large Taxpayers Unit Karachi with their names starting with alphabets from A to L along with their directors/partners.
    Further, he will also continue to exercise jurisdiction over the cases which are already specially assigned by the Board.

    02. Commissioner Inland Revenue (Appeals-II), Karachi

    Jurisdiction
    All cases of taxpayers falling under the jurisdiction of Large Taxpayers Unit Karachi with their names starting with alphabets from M to Z along with their directors/partners.
    Further, he will also continue to exercise jurisdiction over the cases which are already specially assigned by the Board.

    03. Commissioner Inland Revenue (Appeals-III), Karachi.
    Jurisdiction
    All cases of taxpayers falling under the jurisdiction of Corporate Regional Tax Office, Karachi.

    04. Commissioner Inland Revenue (Appeals-IV), Karachi
    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Large Taxpayers Unit-II Karachi and Regional Tax Office-II, Karachi.

    05. Commissioner Inland Revenue (Appeals-V), Karachi.
    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office-III, Karachi.

    06. Commissioner Inland Revenue (Appeals), Hyderabad.
    Jurisdiction
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Hyderabad.

    07. Commissioner Inland Revenue (Appeals), Sukkur.

    Jurisdiction
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Sukkur.

    08. Commissioner Inland Revenue (Appeals), Quetta

    Jurisdiction
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Quetta.

    09. Commissioner Inland Revenue (Appeals-I), Lahore.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Zone-I, II, & AEOI of Large Taxpayers Unit, Lahore.

    10. Commissioner Inland Revenue (Appeals-II), Lahore.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Zone-I, II, III, & IV of Corporate Regional Tax Office Lahore.

    11. Commissioner Inland Revenue (Appeals-III), Lahore.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Zone-I, II, III of Regional Tax Office-II Lahore and RTO Sahiwal.

    12. Commissioner Inland Revenue (Appeals-IV), Lahore.

    Jurisdiction.
    All cases specially assigned by the Board time to time. Further, he will also continue to exercise jurisdiction over the cases which are already specially assigned by the Board.

    13. Commissioner Inland Revenue (Appeals-V), Lahore.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Zone-III & IV of Large Taxpayers Unit Lahore.

    14. Commissioner Inland Revenue (Appeals-VI), Lahore

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Zone-V, VI & VII of Corporate Regional Tax Office Lahore.

    15. Commissioner Inland Revenue (Appeals-VII), Lahore.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Zone-IV, V & WHT Zone of Regional Tax Office-II Lahore.

    16. Commissioner Inland Revenue (Appeals-I), Islamabad.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Large Taxpayers Unit, Islamabad.

    17. Commissioner Inland Revenue (Appeals-II), Islamabad.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Islamabad and Regional Tax Office, Abbottabad.

    18. Commissioner Inland Revenue (Appeals-III), Islamabad.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Rawalpindi.

    19. Commissioner Inland Revenue (Appeals-IV), Islamabad.

    Jurisdiction.
    All cases specially assigned by the Board from time to time. Further, the CIR (Appeals-IV), Islamabad will also continue to exercise jurisdiction over the cases which are already specially assigned by the Board.

    20. Commissioner Inland Revenue (Appeals), Peshawar.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Peshawar.

    21. Commissioner Inland Revenue (Appeals), Multan.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Multan.

    22. Commissioner Inland Revenue (Appeals), Bahawalpur.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Bahawalpur.

    23. Commissioner Inland Revenue (Appeals), Gujranwala.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Gujranwala.

    24. Commissioner Inland Revenue (Appeals), Sialkot.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Sialkot.

    25. Commissioner Inland Revenue (Appeals-I). Faisalabad.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Corporate Zone and Withholding Zone of Regional Tax Office Faisalabad.

    26. Commissioner Inland Revenue (Appeals-II), Faisalabad.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Lyalpur Zone, Chenab Zone and Jhang Zone of Regional Tax Office Faisalabad.

    27. Commissioner Inland Revenue (Appeals), Sarghoda.

    Jurisdiction.
    All cases of taxpayers falling under the jurisdiction of Regional Tax Office, Sargodha.

  • Advance tax exempted on sale of immovable properties on holding period of above five years

    Advance tax exempted on sale of immovable properties on holding period of above five years

    KARACHI: The Federal Board of Revenue (FBR) has exempted the advance tax on sale of immovable property subject to the property is held for above five years.

    The officials of Federal Board of Revenue (FBR) said that advance tax under Sub-Section (1) of Section 236C of Income Tax Ordinance, 2001 would not be collected if the immovable property is held for a period exceeding five years.

    Under Sub Section 1 of Section 236C of the Income Tax Ordinance, 2001, Any person responsible for registering, recording or attesting transfer of any immovable property shall at the time of registering, recording or attesting the transfer shall collect from the seller or transferor advance tax at the rate specified in Division X of Part IV of the First Schedule:

    Explanation,—For removal of doubt, it is clarified that the person responsible for registering, recording or attesting transfer includes person responsible for registering, recording or attesting transfer for local authority, housing authority, housing society, co-operative society and registrar of properties.

    Provided that this sub-section shall not apply to a seller, being the dependant of a Shaheed belonging to Pakistan Armed Forces or a person who dies while in the service of the Pakistan Armed Forces or the service of Federal or Provincial Government, in respect of first sale of immovable property acquired from or allotted by the Federal Government or Provincial Government or any authority duly certified by the official allotment authority, and the property acquired or allotted is in recognition of or for services rendered by the Shaheed or the person who dies in service.

    (2) The Advance tax collected under sub-section (1) shall be adjustable

    Provided that where immovable property referred to in sub-section (1) is acquired and disposed of within the same tax year, the tax collected under this section shall be minimum tax.

    According to the ordinance the advance tax rate on sale of immovable properties is one percent of the gross amount of the consideration received. However, the tax rate shall be two percent if a person is not appearing on the Active Taxpayers List.

  • Return filing due date Dec 31 for all taxpayers

    Return filing due date Dec 31 for all taxpayers

    KARACHI: The income tax return filing date for tax year 2019 is December 31, 2019 for all types of taxpayers, which is unusual considering past years.

    The taxpayers including salaried individuals, business individuals, association of persons (AOPs), final taxpayers, companies falling under special tax year, corporate entities whose financial year ending June 30.

    The filing of annual returns by all the types of taxpayers is unusual as during past years the return filing date paused around December 15 to give ample space and time for corporate entities to file their returns.

    The filing date for salaried individuals, business individuals, AOPs and corporate entities having special tax year was September 30, 2019. While, the filing of annual return for tax year 2019 for companies is December 31, 2019.

    The FBR granted four extensions to taxpayers who were required to file their returns by September 30, 2019 and extended up to December 31, 2019.

    The return filing reached to 2.73 million for tax year 2018. The FBR received around 1.8 million returns for tax year 2019 by December 13, 2019. Therefore, FBR required around one million returns during December 13 to December 31 to reach the return filing number of last tax year.

    Sources in the FBR said that the return filing date would be extended further as filing huge number during remaining days was not possible. While FBR will announce return filing date for retailers under which a general relief may be granted to all the taxpayers.

    The FBR is eying around 3.5 million returns during tax year 2019. Therefore, in order to achieve this number the FBR will need to extend the filing date.

    The last date for filing the return for tax year was extended up to August 9, 2019. Therefore, the experts believe the FBR would continue to allow taxpayers to file their returns till the desired number is achieved.

  • FBR issues procedure for verification of sales tax invoice

    FBR issues procedure for verification of sales tax invoice

    KARACHI: Federal Board of Revenue (FBR) has issued procedure for verification of sales tax invoices prepared by Tier-1 retailers.

    According to FBR officials the following procedure shall be adopted for the verification of sales tax invoices.

    — Customer visits the counter to pay for his/her shopping.

    — Counter Boy Prepares the Invoice.

    — Invoice is forwarded to FBR system for invoice number.

    — Fiscal Invoice is generated and stored in FBR Sale Data Controller and returns a fiscal invoice number to POS.

    — Point of Sale (POS) generate the QR Code for fiscal invoice.

    — The receipt is printed out from the POS and physically delivered to the customer.

    — Customer receives the printed fiscal invoice and verify it from FBR System using any of proposed mode.

    The officials said that

    Tier -I retailer as defined under Section 2(43A) of Sales Tax Act 1990 are required to integrate their sales with the FBR.

    Tier-1 retailer means:-

    A retailer operating as a unit of a national or international chain of stores.

    A retailer operating in an air conditioned shopping mall plaza or centre, excluding kiosks.

    Retailer whose cumulative electricity bill during the immediately preceding twelve consecutive months exceeds rupees six hundred thousands.

    A wholesaler-cum-retailer, engaged in bulk import and supply of consumer goods on wholesale basis to the retailers as well as on retail basis to the general body of the consumers.

    A retailer whose shop measures one thousand square feet in the area or more.

    The officials said that the integrated supplier shall prominently display on each outlet a signboard bearing FBR’s official logo along with the text “Integrated with FBR” and also registration number of each POS verifiable through FBR verification services.

    Explaining the benefits of establishing integration with the FBR, the sources said that supplies of finished fabric and locally manufactured finished articles of textile and textile made ups and leather and artificial leather shall be entitled to reduced rate of 14 per cent subject to condition they have maintained 4 percent value addition during the last six months.

    Further, customers entitled to receive a cash back of up to 5 per cent of the tax involved in the manner and to the extent as may be prescribed.

    The penalty for non-compliance by the Tier-1 retailers, the sources said that under sub section (6) of section 8B of the Act, adjustable in put tax for whole of that tax period shall be reduced by 15 percent.

    Penalty as prescribed at serial No.(19) of the section 33 of the Act besides default surcharge under section 34 of the Act.

  • Return filed on CNIC basis to be treated as registered

    Return filed on CNIC basis to be treated as registered

    KARACHI: A person files income tax return on the basis of Computerized National Identity Card (CNIC) shall be treated as registered taxpayer on the day the person files income tax return.

    The following will be treated as registered person under Income Tax Rules, 2002:

    (1) An individual having CNIC required to file return of total income manually shall be treated as registered under sub-section (4) of section 181 on the day he files the return manually.

    (2) An individual having CNIC required to e-file return of total income shall be treated as registered, when the individual is e-enrolled.

    (3) A company, an association of persons (AOP) or foreign national shall be treated as registered when the company, AOP or the foreign national, is e-enrolled.

    (4) An individual having CNIC who failed to file return, shall be registered by the Commissioner having jurisdiction on the basis of CNIC or NICOP when he is satisfied after providing opportunity to be heard that the income of the individual is taxable and is required to file return of income.

    (5) An individual not having CNIC and required to file return of total income manually shall be registered in the same manner as specified in sub-rules (1) and (4), either on application by the individual or if Commissioner is satisfied that income of individual is taxable after providing opportunity to be heard.

    (6) A company, an AOP or foreign national shall be treated as registered as per sub-rule (3), if the Commissioner, having jurisdiction over the company, an AOP or foreign national, is satisfied after providing opportunity to be heard that the company, the AOP or foreign national requires registration.

  • FBR notifies transfer, postings of 26 IRS officers in BS-17-20

    FBR notifies transfer, postings of 26 IRS officers in BS-17-20

    ISLAMABAD: Federal Board of Revenue (FBR) on Thursday notified transfers and postings of 26 officers of Inland Revenue Service (IRS) from BS-17 to BS-20 with immediate effect until further orders.

    The FBR notified transfers and postings of following officers:

    01. Mehmood Hussain Jafari (Inland Revenue Service/BS-20) on return from NMC, has been transferred Commissioner Inland Revenue (Zone-II) Regional Tax Office II, Lahore.

    02. Dr. Muhammad Sarmad Qureshi (Inland Revenue Service/BS-20) has been transferred and posted as Commissioner Inland Revenue (Corporate Zone) Regional Tax Office, Faisalabad from the post of Commissioner-IR, (Zone-IV) Corporate Regional Tax Office, Lahore.

    03. Muhammad Anwar (Inland Revenue Service/BS-20) has been transferred and posted as Commissioner Inland Revenue (Zone-I) Regional Tax Office, Sargodha from the post of Commissioner, (Corporate Zone) Regional Tax Office, Faisalabad.

    04. Ms. Fiza Batool (Inland Revenue Service/BS-20) has been transferred and posted as Commissioner Inland Revenue (Zone-IV) Corporate Regional Tax Office, Lahore from the post of Commissioner-IR, (Zone-I) Regional Tax Office II, Lahore.

    05. Muhammad Taqi Qureshi (Inland Revenue Service/BS-20) has been transferred and posted as Commissioner Inland Revenue (Zone-I) Regional Tax Office II, Lahore from the post of Commissioner-IR, (Zone-I) Regional Tax Office, Sargodha.

    06. Muhammad Majid (Inland Revenue Service/BS-20) has been transferred and posted as Chief, (Taxpayers Audit) Federal Board of Revenue (Hq), Islamabad from the post of Commissioner-IR, (Zone-II) Regional Tax Office II, Lahore.

    07. Tariq Bakhtiar (Inland Revenue Service/BS-20) has been transferred and posted as Commissioner Inland Revenue (IP/TFD/HRM) Regional Tax Office, Peshawar from the post of Commissioner-IR, (Mardan Zone) Regional Tax Office, Peshawar.

    08. Irfan Aziz (Inland Revenue Service/BS-20) has been transferred and posted as Commissioner Inland Revenue (Mardan Zone) Regional Tax Office, Peshawar from the post of Commissioner-IR, (IP/TFD/HRM) Regional Tax Office, Peshawar.

    09. Najeeb Qadir (Cost Accountant/BS-20) has been transferred and posted as Cost Accountant, Large Taxpayers Unit, Islamabad from the post of Chief , (TPA-II) Federal Board of Revenue (Hq), Islamabad.

    10. Mirza Imtiaz Ahmed (Inland Revenue Service/BS-19) has been transferred and posted as Commissioner Inland Revenue (OPS) (IP/TFD/HRM) Large Taxpayers Unit, Islamabad from the post of Chief, (OPS) (TPA-I) Federal Board of Revenue (Hq), Islamabad.

    11. Babar Nawaz Khan (Inland Revenue Service/BS-19) has been transferred and posted as Additional Commissioner Inland Revenue Regional Tax Office, Faisalabad from the post of Additional Commissioner-IR, Corporate Regional Tax Office, Lahore.

    12. Ashfaq Ahmad (Inland Revenue Service/BS-19) has been transferred and posted as Additional Commissioner Inland Revenue Regional Tax Office, Islamabad from the post of Additional Commissioner-IR, Regional Tax Office II, Lahore.

    13. Khawar Siddique (Inland Revenue Service/BS-18) has been transferred and posted as Deputy Commissioner Inland Revenue Large Taxpayers Unit, Lahore from the post of Deputy Commissioner-IR, Regional Tax Office II, Lahore.

    14. Muhammad Naeem Ahmad (Inland Revenue Service/BS-18) has been transferred and posted as Deputy Commissioner Inland Revenue Large Taxpayers Unit, Lahore from the post of Deputy Commissioner-IR, Regional Tax Office II, Lahore.

    15. Umer Zeb Khan (Inland Revenue Service/BS-18) has been transferred and posted as Deputy Commissioner Inland Revenue Regional Tax Office, Faisalabad from the post of Deputy Commissioner-IR, Corporate Regional Tax Office, Lahore.

    16. Asim Naseer (Inland Revenue Service/BS-18) has been transferred and posted as Deputy Commissioner Inland Revenue Regional Tax Office, Islamabad from the post of Deputy Commissioner-IR, Corporate Regional Tax Office, Lahore.

    17. Khan Shahzeb Bashir (Inland Revenue Service/BS-18) has been transferred and posted as Deputy Commissioner Inland Revenue Large Taxpayers Unit, Lahore from the post of Deputy Commissioner-IR, Corporate Regional Tax Office, Lahore.

    18. Ali Noor (Inland Revenue Service/BS-18) has been transferred and posted as Deputy Commissioner Inland Revenue Large Taxpayers Unit, Lahore from the post of Deputy Commissioner-IR, Corporate Regional Tax Office, Lahore.

    19. Khalil Ahmed Qaiser (Inland Revenue Service/BS-17) has been transferred and posted as Assistant Commissioner Inland Revenue Regional Tax Office II, Lahore from the post of Assistant Commissioner-IR, Regional Tax Office, Bahawalpur.

    20. Ali Ahsan Warraich (Inland Revenue Service/BS-17) has been transferred and posted as Deputy Commissioner Inland Revenue Regional Tax Office, Faisalabad from the post of Deputy Commissioner-IR, Corporate Regional Tax Office, Lahore.

    21. Muhammad Adnan (Inland Revenue Service/BS-17) has been transferred and posted as Deputy Commissioner Inland Revenue Regional Tax Office, Islamabad from the post of Deputy Commissioner-IR, Corporate Regional Tax Office, Lahore.

    22. Qasim Raza Chadhar (Inland Revenue Service/BS-17) has been transferred and posted as Second Secretary, (IT Wing) Federal Board of Revenue (Hq), Islamabad from the post of Assistant Commissioner-IR, Regional Tax Office, Sargodha.

    23. Wazir Ahmed Khushik (Inland Revenue Service/BS-17) has been transferred and posted as Assistant Commissioner Inland Revenue Large Taxpayers Unit, Karachi from the post of Assistant Commissioner-IR, Regional Tax Office II, Karachi.

    24. Muhammad Siddique (Inland Revenue Service/BS-17) has been transferred and posted as Assistant Commissioner Inland Revenue Regional Tax Office, Faisalabad from the post of Assistant Commissioner-IR, Regional Tax Office II, Lahore.

    25. Muhammad Nadeem Asad (Inland Revenue Service/BS-17) has been transferred and posted as Assistant Commissioner Inland Revenue Regional Tax Office, Faisalabad from the post of Assistant Commissioner-IR, Regional Tax Office II, Lahore.

    26. Syed Abaid ur Rehman (Inland Revenue Service/BS-17) has been transferred and posted as Assistant Commissioner Inland Revenue Regional Tax Office, Sargodha from the post of Assistant Commissioner-IR, Regional Tax Office II, Lahore.

    The FBR said that the officers who are drawing performance allowance prior to issuance of this notification shall continue to draw this allowance on the new place of posting.

  • FBR pays Rs11 billion refunds through FASTER system

    FBR pays Rs11 billion refunds through FASTER system

    ISLAMABAD: Federal Board of Revenue (FBR) has paid sales tax refunds worth Rs11 billion through its newly introduced online system since July 01, 2019.

    In a statement issued on Thursday, the FBR said that it had issued refunds through Fully Automated Sales Tax e-Refund (FASTER) system without human intervention worth Rs11 billion against claims of Rs15 billion.

    While clarifying a news report, the FBR said that the issue of liquidity problems due to imposition of Sales Tax on previously zero rated sectors was raised in the standing committee.

    The FBR acknowledged the issue and explained that in first 6 months, a total of Rs98 billion refunds have been issued as opposed to Rs31 billion in last year.

    Most of these refunds have been given to exporters including encashment of refund bonds issued last year.

    It was also emphasized that if the government on one hand has brought the export oriented sector under VAT regime, it has heavily facilitated the sectors by providing sizable subsidy on gas and electricity despite a very narrow fiscal space available to it.

    So the perception conveyed by the news item is a bit misleading and the Federal Government and FBR are trying to provide maximum facilitation to businesses in a collaborative and consultative process.

  • Taxpayers’ bill of rights must be introduced to ensure equality of treatment

    Taxpayers’ bill of rights must be introduced to ensure equality of treatment

    Taxpayers in Pakistan face significant challenges, including highhandedness, inefficiency, and corruption by tax officials. To address these issues and rebuild trust between taxpayers and the government, it is imperative to introduce a Taxpayers’ Bill of Rights. This initiative would protect citizens from exploitation and harassment while fostering a sense of confidence in the state’s tax collection mechanisms.

    (more…)
  • Valuation of concealed assets for income tax recovery

    Valuation of concealed assets for income tax recovery

    KARACHI: Federal Board of Revenue (FBR) shall conduct valuation for the purpose of income tax recovery on those assets which were identified as concealed.

    According to Income Tax Rules, 2002, the valuation of concealed assets as under Section 111 of Income Tax Ordinance, 2001 would be taken as:

    (1) The valuation of immovable property for the purposes of section 111 shall be taken to be-

    (a) the fair market value of immovable property shall be the value notified by the Board under sub-section (4) of section 68 of the Income Tax Ordinance, 2001, in respect of area or areas specified in the said notifications;

    (b) if the fair market value of any immovable property of any area or areas has not been determined by the Board in the notification referred to in sub-section (4) of section 68, the fair market value of such immovable property shall be deemed to be the value fixed by the District Officer (Revenue) or provincial or any other authority authorized in this behalf for the purposes of stamp duty; and

    (c) in the case of agricultural land, the value shall be equal to the average sale price of the sales recorded in the revenue record of the estate in which the land is situated for the relevant period or time;

    (d) if in a case sale price recorded in the instrument of sale of any property is higher than the fair market value as determined under clauses (a), (b) and (c), the applicable price shall be higher of the two; and

    (e) in the case of sale price of any auctioned property or the fair market value as determined under clauses (a), (b) and (c), the higher price shall be applicable.

    (2) For the purposes of section 111 and subject to sub-rule (2), the value of motor cars and jeeps shall be determined in the following manner, namely:-

    (a) the value of the new imported car or jeep shall be the C.I.F. value of such car or the jeep, as the case may be, plus the amount of all charges, customs-duty, sales tax, levies, octroi fees and other duties and taxes leviable thereon and the costs incurred till its registration;

    (b) the value of a new car or jeep purchased from the manufacturer or assembler or dealer in Pakistan, shall be the price paid by the purchaser, including the amount of all charges, customs-duty, sales tax and other taxes, levies, octroi, fees and all other duties and taxes leviable thereon and the costs incurred till its registration;

    (c) the value of used car or jeep imported into Pakistan shall be the import price adopted by the customs authorities for the purposes of levy of customs-duty plus freight, insurance and all other charges, sales tax, levies octroi, fees and other duties and taxes leviable thereon and the costs incurred till its registration.

  • FBR’s helpline receives 24,270 complaints in December

    FBR’s helpline receives 24,270 complaints in December

    ISLAMABAD: Federal Board of Revenue (FBR) on Tuesday said that its helpline received 24,270 complaints so far in December 2019.

    “Out of these complaints, most of the complaints were disposed without any delay. Only some complaints of technical nature took a little time in disposal,” the FBR said.

    Likewise, the number of complaints sent through E-mail was 11447. Out of these, 7126 complaints were addressed immediately, the rest 4321 were resolved after seeking assistance from concerned Wings, the FBR added.

    The FBR said its helpline is a free, fast & reliable service that is committed to provide the very best service to the public.

    FBR’s Helpline not only educates the public but also provides them a forum through which the public can put forward their queries and seek resolution to most of their issues via phone, email or website.

    Helpline team has been at the forefront in resolving issues that come up from time to time such as payment of Surcharge for ATL, guidance for newly launched Online Sales Tax Registration application, guidance for newly launched Biannual Income Tax Withholding Statement, guidance for ST Returns launched for the new financial year.

    The Helpline is providing services to the public in two shifts. Furthermore, the Helpline representatives are providing all possible support to the Taxpayers in ensuring that they are easily able to navigate various Transactional portals such as Income Tax portal (Iris) etc.

    FBR Helpline utilizes international standard Customer Relationship Management (CRM) System, which ensures availability of three (3) tier support lines ensuring that FBR Helpline promptly resolves Taxpayer issues.

    The FBR said that taxpayers are provided a case number for each complaint lodged and resolution of the case is ensured within 24 hours of the complaint lodged.

    Cases of complex nature which require legal and technological modification in the system are resolved within 3 days of the lodged complaint.

    The FBR is committed towards bringing about a Service Oriented Culture– geared towards resolving challenges faced by investors and taxpayers, helping to improve the Ease of Doing Business (EoDB).

    “FBR understands its responsibilities as a Partner in Progress- where its sole responsibility isn’t just to collect taxes but also ensure that it provides the very best service; ushering in a tax compliant culture while providing the necessary tools for economic growth,” the statement said.

    FBR Helpline can be reached through phone (051-111-772-772) and email ([email protected]), plus complaints can also be lodged through the website (www.fbr.gov.pk).