KARACHI: The Banking Mohtasib [Ombudsman] Pakistan (BMP) has provided a relief of Rs263 million to the customs of commercial bank during the quarter ended July 30, 2022.
The ombudsman provided this relief by disposing of 7505 complaints against commercial banks in the second quarter (April to June 2022) of the current calendar year, 2022, according to the quarterly report by the office of Banking Mohtasib on Monday.
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The Banking Mohtasib received 7198 new complaints, including 2886 from Prime Minister’s Portal from 1st April to June 30, 2022 while it had received 8845 complaints during the same period of last year.
With a view to protecting people from fraudulent activities which are rampant now a days, the Banking Mohtasib Pakistan, Mr. Muhammad Kamran Shehzad has emphasized upon the banking customers no to disclose their personal and financial credentials to any third person.
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On receipt of suspicious calls they should immediately approach the nearest branch of their bank or contact the helpline of the bank, he added.
The Banking Mohtasib Pakistan has also decided to establish two new Regional Offices in the country within this year.
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One Regional Office will be established in Faisalabad and the other at Muzaffarabad, Azad Kashmir. With the setting up of theses Offices, the banking customers of the above-mentioned areas will benefit from the services being offered by the Banking Mohtasib Pakistan as they have to travel to Lahore/ Multan in case of Faisalabad and to Rawalpindi in case of AJK.
This step is in the direction of Banking Mohtasib’s vision to provide justice at the doorsteps of the complainants. It may be added here that services of Banking Mohtasib are free of cost and the complainants did not need to engage an advocate to plead their case.
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At present, the Banking Ombudsman has five Regional Offices, which are located in Lahore, Peshawar, Quetta, Rawalpindi and Multan, besides a Secretariat in Karachi. With the establishment of new offices, the number of Regional Offices will rise to seven.
