FTO issues directives to FBR, SBP in timely completion of export rebates

FTO issues directives to FBR, SBP in timely completion of export rebates

Federal Tax Ombudsman (FTO) has issued directives to relevant authorities to ensuring timely completion and credit of rebates to exporters.

The FTO issued order in a complaint filed by an exporter of handmade leather for footware based in Multan, who stated that despite lapse of four years his rebate claims were not repaid.

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In his findings, the FTO remarked that delay in disposal of export rebate claims by the customs authorities since 2019 was tentamout to maladministration.

He ordered the Federal Board of Revenue (FBR) to direct the Collector, Collectorate of Customs (Export) Karachi, Allma Iqbal International Airport, Lahore and Islamabad Airport, Islamabad to dispose of pending export rebates expeditiously by completing the necessary verification as per law, within 30 days.

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The FTO further directed the Assistant Director, Foreign Exchange Operations Department, State Bank of Pakistan Multan/ Manager Allied Bank Limited, Nawan Shehr Branch Multan to keep track of the completion of verification process in the WeBOC in order to ensure timely credit of export rebate to the complainant.

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The complainant has also been advised to ensure submission of required documents in cases of certain GDs as shown in the WeBOC enabling the department to complete the verification process.

The complainant pointed out that since first export in 2019, he had not received rebate claims as per the Good Declaration in WeBOC/Pakistan Single Window (PSW) after lapse of more than four years.


The complainant also filed complaints in WeBOC complaint management and trade facilitation system.

The complainant has prayed for issuance of rebate claims amounting to Rs3.27 million.