Karachi regional office reports sharp rise in complaint disposal as Wafaqi Mohtasib reviews performance and public service delivery.
(more…)Tag: Federal Tax Ombudsman
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FTO directs FBR to fix FASTER system flaw delaying exporters’ sales tax refunds
Ombudsman orders FBR to eliminate systemic flaws in the FASTER refund system, ensure proportionate refund deferment and submit a compliance report within 60 days.
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FTO asks FBR to adopt special protocol for actions disrupting businesses
Tax Ombudsman proposes stricter safeguards and supervisory oversight before enforcement actions that interrupt lawful business operations
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FTO makes online hearings default for tax complaints
Tax Ombudsman shifts to virtual proceedings to speed up complaint resolution, with physical hearings reserved for requests and complex cases
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FTO orders RTO-II Karachi to unfreeze pensioner’s bank accounts
Tax Ombudsman declares recovery action maladministration, orders restoration of frozen accounts and disposal of pending tax appeal within 40 days.
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FTO orders CTO Karachi to restore bank account in sales tax refund case
Ombudsman rules recovery became unlawful after appellate authority set aside the original sales tax assessment
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FTO urges FBR to adopt SOP for implementing ombudsman recommendations
Tax Ombudsman calls for stronger coordination between statutory tax powers and grievance redressal to enhance taxpayer confidence.
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Federal Tax Ombudsman uncovers major tax system hack involving fake GST claims
Islamabad, April 29, 2026 — The Federal Tax Ombudsman (FTO) has exposed a significant cyber intrusion into Pakistan’s tax system, resulting in the unauthorized revision of a taxpayer’s sales tax return and fraudulent adjustment of input tax credit worth millions of rupees.
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FTO orders Customs to return gold held Illegally for 27 years
ISLAMABAD: May 5, 2025 — In a landmark decision, the Federal Tax Ombudsman (FTO) has directed Pakistan Customs to return 170 tolas of gold unlawfully held for over 27 years, following a protracted legal battle that saw judgments in favor of the complainant from all tiers of Pakistan’s judicial system, including the Supreme Court.
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FTO Bars FBR from Penalizing Taxpayers for ST Return Delays
ISLAMABAD – April 16, 2025: The Federal Tax Ombudsman (FTO) has formally restrained the Federal Board of Revenue (FBR) from imposing penalties on sales tax registered persons in cases where delays in return filing were caused by the tax department itself.
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