Self-service repair provided to Apple customers

Self-service repair provided to Apple customers

Apple provided its customers with Self Service Repair. The company will provide repair manuals, genuine parts and tools through Apple Self Service Repair Store.

The opportunity for these customers will be provided in eight European countries which include Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the UK.

Customers who wish to complete their own repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 lineups, and Mac notebooks with Apple silicon. 

The Self Service Repair Store provides access to more than 200 individual parts and tools, as well as repair manuals.

The program enables customers who are experienced with the complexities of repairing electronic devices the opportunity to complete their own repairs, using the same manuals, parts, and tools as Apple Store locations and Apple Authorized Service Providers.

The parts are the same ones at the same price as those available to Apple’s network of authorized repair providers. Customers can send replaced parts back to Apple for refurbishment and recycling, and in many cases receive credit off their purchase by doing so. 

The Apple tools available to customers on Self Service Repair Store are custom designed to help provide best repairs for Apple products, and are engineered to withstand the rigors of high-volume, professional repair operations where safety and reliability are the utmost priority. The high-quality tools offered through Self Service Repair include torque drivers, repair trays, display and battery presses, and more.

Apple will offer tool rental kits for $49, so that customers who do not want to purchase tools for a single repair still have access to these professional repair tools. The weeklong rental kits will ship to customers for free. 

Self Service Repair is part of Apple’s efforts to further expand access to repairs and increase repair ability of products over time. For the vast majority of customers who do not have experience repairing electronic devices, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.