Karachi, October 16, 2023 – The Banking Mohtasib Pakistan has delivered a significant financial relief of Rs 972.33 million to banking customers during the initial nine months of 2023, demonstrating its commitment to safeguarding the rights and interests of the banking community.
From January 1st to September 30th, 2023, the Office of Banking Mohtasib received a total of 21,852 complaints, out of which 5,810 were submitted through the Prime Minister’s Portal. This proactive approach by the Banking Mohtasib reflects its dedication to addressing customer concerns promptly.
The diligent handling of 18,431 complaints has resulted in a total monetary relief of Rs 972.33 million, offering much-needed support to individuals who faced issues with their banking services. The monetary relief provided by the Banking Mohtasib serves as a vital safety net for customers, ensuring they are not left to fend for themselves when faced with financial discrepancies or disputes.
The Banking Mohtasib, Sirajuddin Aziz, has emphasized the importance of vigilance in today’s environment, where fraudulent activities have become increasingly prevalent. He strongly advises banking customers to refrain from disclosing their personal and financial information to third parties. In the event of suspicious calls or requests, he encourages customers to take immediate action by either visiting the nearest branch of their respective bank or contacting the bank’s helpline.
This guidance is crucial in protecting customers from falling victim to scams and identity theft, which have become more sophisticated and prevalent in the digital age. By promptly reporting any suspicious activity to their banks, customers can play an active role in preventing financial fraud and protecting their assets.
The Banking Mohtasib Pakistan’s commitment to resolving customer complaints and providing financial relief demonstrates its dedication to enhancing the banking experience for individuals across the country. As they continue to work diligently to ensure customer satisfaction and safeguard their rights, the Banking Mohtasib remains a trusted advocate for banking customers in Pakistan.
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